You may return items within 30 days of delivery for a full refund or an exchange. Transit times are not included in this time window.
- Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
- Any sign of scent (including deodorant) or animal hair will result in the return being rejected and returned to the customer.
- If you have requested an exchange for an item which is more expensive than your return item, your order will be refunded and you will need to place a new order for your desired product.
- We work on a 10 working day turnaround time. During normal periods returns are usually processed much quicker than this, but it is not guaranteed.
- Any OUTLET category items can only be returned for an exchange. Full refunds will not be offered. Products purchased as part of Black Friday, Summer Sale, Flash Sale, or Winter Sale can be returned for both store credit or refund.
- Shipping costs are non-refundable.
Customers are expected to cover any returns cost, unless in the unlikely event of faulty items being received by the customer.